Shipping policy
Shipping Policy
Last Updated: June 2026
Thank you for shopping with Casa Maria Gioielli. We are committed to delivering your jewelry safely and efficiently.
Order Processing
Orders are typically processed within 1–3 business days after payment is received.
Orders placed on weekends or holidays will be processed on the next business day.
You will receive a confirmation email after placing your order and a shipping confirmation email with tracking information once your order has been shipped.
Shipping Rates
Shipping costs are calculated at checkout based on your location and selected shipping method.
From time to time, we may offer free shipping promotions, which will be clearly stated on our website.
Delivery Times
Estimated delivery times:
- United States: 3–7 business days
- International Orders: 7–21 business days
Delivery times are estimates only and may vary due to carrier delays, weather conditions, customs processing, or other factors beyond our control.
Tracking Information
Once your order ships, you will receive tracking information via email.
Please allow up to 24 hours for tracking updates to appear in the carrier's system.
International Shipping
International customers are responsible for any customs duties, import taxes, VAT, or other fees imposed by their country.
Casa Maria Gioielli is not responsible for delays caused by customs clearance procedures.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect address is provided and the package is returned to us, additional shipping charges may apply to reship the order.
Lost or Stolen Packages
Once a package has been marked as delivered by the shipping carrier, Casa Maria Gioielli is not responsible for lost or stolen packages.
If you believe your package has been lost in transit, please contact us and we will assist you in filing a claim with the carrier when possible.
Damaged Shipments
If your package arrives damaged, please contact us within 48 hours of delivery at:
Please include:
- Your order number
- Photos of the damaged item
- Photos of the shipping packaging
We will review the claim and work with you to resolve the issue.
Contact Information
Casa Maria Gioielli
Email: maria@casamariagioielli.com
Website: https://casamariagioielli.com